We make your life easier |
CUSTOMER SERVICE

Registry of Vulnerable Customers

Registry of Vulnerable Customers


The Decision of the Minister of Environment and Energy ΥΠΕΝ/ΔΗΕ/78337/224/06.11.2018 (OG vol. Β’ 5030/13.11.2018) which amended the prior Decision of the Ministry of Environment, Energy and Climate Change Δ5-ΗΛ/Β/Φ1.21/12112/20.06.2013 (OG vol. Β’ 1521/21.06.2013) issued as per Law 4001/2011 (OG vol. A’ 179/22.08.2011), defines the criteria, the conditions and the procedure for the inclusion of electricity Customers in the Registry of Vulnerable Customers in compliance with the provisions of Chapter 6 of the Electricity Supply Code (OG vol. B’ 832/09.04.2013).

Those who have already been included in the above Registry based on the previous Decision shall submit a new application for inclusion through the Social Insurance E-Governance (IDIKA) in order to verify whether they meet the criteria and the procedures in relation to the new Decision, unless they have already been enrolled in the Social Residential Tariff.

In case they do not submit such application, they shall be automatically removed therefrom on December 31st 2018.

The applications for inclusion in the Registry of Vulnerable Customers shall be electronically submitted through the IDIKA website. (www.idika.gr).

The information that follows summarizes the main points of the Decision and is provided in order to facilitate all interested parties. Click here for more details on the Ministerial Decision.


1. Which customers are eligible for inclusion in the Registry of Vulnerable Customers?

Residential Customers can be included in the Registry of Vulnerable Customers but only for the electricity consumed in their main residence and provided that they belong to one of the following categories:

A’ CAREGORY: Customers who have been enrolled in the Social Residential Tariff (SRT).

B’ CATEGORY: Customers whose household includes a member or members who need life-support medical equipment at home and whose annual actual or imputed income together with that of the other members of their household does not exceed in total the ceiling provided for in the Decision No Δ5-ΗΛ/Β/Φ29/16027/6.8.2010 on “the Implementation of the Social Residential Tariff”, as applicable each time.

C’ CATEGORY: Customers who have reached the age of seventy (70), provided that there is no other adult member in the household which has not reached the abovementioned age limit and that their annual actual or imputed income together with that of the other members of the household does not exceed in total the ceiling provided for in the Decision No Δ5-ΗΛ/Β/ Φ29/16027/6.8.2010 on “the Implementation of the Social Residential Tariff” as applicable each time, increased by eight thousand (8,000) euros.

2.  Ηow can customers be included in the Registry of Vulnerable Customers?

Customers who have been enrolled in the Social Residential Tariff will automatically be included in the A’ Category of Vulnerable Customers and are not required to submit the relevant application.

In the event that such customers are removed from the Social Residential Tariff, they will also be removed from the Registry of Vulnerable Customers.

In order to be included in Categories B’ and C’ of Vulnerable Customers, customers are required to submit an application through the Website of IDIKA S.A. (www.idika.gr).

3.  When shall the application be submitted?

Customers who have been included in the Registry of Vulnerable Customers:

·     - are either required to re-apply within one (1) month as of the expiration of the deadline for submitting income tax declarations for natural persons as set out in the applicable provisions or as extended  in any way whatsoever,  in which case the requirements for inclusion in the Social Residential Tariff are reviewed,

·       - or are automatically included in case they have already enrolled in the Social Residential Tariff.

In the first case, where the submission of a new application is required, the Customer shall be removed from the Registry of Vulnerable Customers if the requirements of inclusion in any of the categories are no longer met or if no application is submitted until the date following the expiration of the fixed deadline.

Αn amending application due to any change of personal details can be submitted  at any time during the entire year.

4. What are the required data for the submission of the application for inclusion in the Registry of Vulnerable Customers?

Customers may submit their application for inclusion in the Registry of Vulnerable Customers at any time during the year, electronically through the Website of IDIKA S.A. (www.idika.gr) using their personal passwords on the TAXISnet information system of the Independent Authority for Public Revenue (IARP).

It is noted that the beneficiary is the adult tax liable vulnerable customer or his/her spouse on the additional condition that the electricity supply for which the inclusion in the Registry of Vulnerable Customers is requested is in the name of the spouse.

Required information for the submission of an application

  1. The Supply Number

  2. The Τax Identification Number (TIN) & the Social Security Number (SSN)

  3. In the case of persons on life support, the registration number of the certificate issued by the Insurance Fund of the patient by which the aforementioned person’s need for life support medical equipment at home or, in case of uninsured patients, the registration number of a certificate of similar content issued by a public hospital must also be stated. The beneficiaries are obliged to keep the original certificate for as long as they are included in the Registry of Vulnerable Customers and must furnish it if so required for verification.

  4. In the event that more persons are accommodated in a household the application is submitted for all the members of the household and the consent of the accommodated persons is required via their passwords on the TAXISnet for verification purposes, and only then the application will be considered as successfully submitted.

5. What are the special protective measures for Vulnerable Customers?

Special protective measures are provided to Vulnerable Customers, such as due date for electricity bill payment extending to at least forty (40) days, possibility for partial and interest-free payment of electricity bills, suspension of the supplier’s right to issue a disconnection order (power cut off) due to overdue payments during the winter period (November to March) and during the summer period (July and August), as well as more strict conditions concerning the termination of the electricity supply contract on behalf of the supplier.





Direct Access to our Services

Contact us email phone


Corporate Social Responsibility and Sustainability Report 2018

E-bill & E-pay

TRSC


Download PPC application


Τα cookies επιτρέπουν μια σειρά από λειτουργίες που ενισχύουν την εμπειρία σας στον ιστότοπο dei.gr .

Χρησιμοποιώντας αυτόν τον ιστότοπο, συμφωνείτε με τη χρήση των cookies.