Technical assistance 24/7 for homes with natural gas 

Activate FixItDual through myDEI to have a specialised technician in case of an emergency breakdown or damage at any time of the day.

It is a 12-month service that includes up to 2 visits for an electrician, plumber, natural gas boiler technician or locksmith.

You can call a gas boiler technician and a locksmith only once a year.

Provided you have

• An active electricity supply contract with PPC
• Household supply
• Natural gas supply from any provider

€2.30 a month

The charge is fixed. The price does not include 24% VAT.
You get 50% discount for the first 3 months if you activate FixItDual by 30.09.2026.

2 technician visits per year

For 12 months from the moment you activate or renew FixItDual you get up to 2 visits in total from 4 specialties:

• Electrician
• Plumber
• Natural gas boiler technician
• Locksmith

You can call a locksmith and a burner technician only once a year.

Up to €100 covered per visit

We cover up €100 repair cost for each visit.

This amount includes the technician’s visit to your property, their fee, as well as the equipment and materials required for the repair.

All over Greece

Our network of associates serves almost all areas.

If your property is located in an area that is very far from urban or semi-urban centres, we arrange for a technician from your area to visit.

1 year

Your FixItDual contract has a term of 12 months.

And then what?

We automatically renew the contract for another year.

We notify you before it expires so you can choose whether or not you want to continue.

You get immediate check and repair in case of emergency breakdown in your:

• Electrical installation – Electrical network, surface wiring, junction boxes, fuses, electrical panels, sockets and switches
• Plumbing installation – Leaks, blockages, water heating, damage to supply and drainage piping within the property
• Individual natural gas boiler– Hydraulic circuit, electrical circuit
• Main entrance lock – Loss of keys, lock breakage

You report the breakdown over the phone

You call on +30 210 349 7020 and give:

• Your full name
• The contract account number found on your electricity bill
• The address of the property
• A contact number
• A short description of the incident

We send a technician right away

We call and let you know the details of the specialised technician who will come to your property.

At the time of the visit, you show them your electricity bill with the contract account number and they present their ID.