Emergency technical assistance service to deal with home emergencies, with Natural Gas, in no time! 

If you use Natural Gas at home, activate add-on emergency technical assistance service FixItDual and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician.

  • 50% discount for 6 months for applications submitted by 31.07.2022
  • 24/7 service, all days of the week
  • Immediate repair for emergencies
  • Technical support by electrician, plumber, locksmith and gas boiler technician
How can I activate it?

I am a PPC customer and would like to activate the service.

FixIt Dual

Benefits
50% discount for 6 months on the monthly fee
Immediate repair just with a phone call
24/7 service, 7 days a week, all year round
€100 covered per visit
Description

Activate FixItDual service and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician any time of the day.

Thanks to the new innovative emergency technical assistance service you can call a technician for emergency repairs at home, 24 hours a day, 7 days a week all year round.

FixIt Dual is a 12-month home service that can be activated in combination with electricity products myHome Enter, myHome Online, Γ1 Home and Γ1N Home.
The service includes 2 visits in total per year for an electrician and plumber, and 1 visit for a locksmith and gas burner tecnician, covering an amount at 100€ per visit.

In case of an emergency:

  1. Contact Εurop Assistance center on 210-3497020, 24hours a day, all year round
  2. Provide the information required
  3. A technician will get to your property, as soon as possible
Supply charges
Service charge (€/month)
2,30 50% discount for the first 6 months
Type of charge
Fixed
Useful documents
I would like to learn more

What specialties does the emergency technical support cover? And how many times can I use the service?

FixItDual covers 4 specialties:

  • Electrician
  • Plumber
  • Locksmith
  • Technician for individual gas burner

 

and includes 2 visits in total per year (up to 2 visits by a plumber and/or an electrician and up to 1 visit by a locksmith and/or gas burner technician).

 

What should I do in case of an emergency?

  • You should call Εurop Assistance’s call centre on 210-3497020, which operates 24/7.
  • State your full name, your Contract Account Number as indicated on your electricity bill, your property address, a contact number and a short description of the incident.
  • Europ Assistance’s specialized partner network will ensure the immediate provision of emergency technical support services at your home, after notifying you.
  • During the visit at your property, the technician is required to present their identification and you are expected to present your electricity bill, on which the Contract Account is stated.

 

Can I activate FixItDual if I only have a Natural Gas supply?

The service can only be added to an electricity bill at this point.

 

Does the emergency technical support service covers all regions of Greece?

Yes. But, in cases where the property is located in remote areas, far from urban or semi-urban areas, after a consultation with Europ Assistance’s call centre, you will be able to call a technician in your area and Europ Assistance will cover the cost up to €100 for residential customers and up to €300 for professional customers. For these special cases, you shall follow the special instructions provided by Europ Assistance.

 

What is the amount covered for damage repair?

The amount shall be up to €100 for residential customers and up to €300 for professional customers per house call, including the technician’s travel costs, their work pay and the materials used for the repair.

If the damage requires a higher cost to get resolved, then the technician will either make all the necessary repairs immediately in order to temporarily restore the damage or will fully restore it, with your consent to cover the extra cost.

 

When does the emergency technical support product take effect?

For new customers, the Insurance Coverage starts 10 days after the electric meter starts counting representing by PPC. For existing customers, the emergency technical support starts from the date of the product's activation.

 

Will I be charged for the semester again if I need to relocate before the end of the semester and want to continue using the service at the new address?

As each Power Supply Contract is unique for the specific supply, termination of the Contract may result in a six-month charge depending on the time spent in the Service. You can re-select the FixIt services available at the time for your new location.

 

Can I choose FixItDual as an additional service if I already have myHome Enter+?

No, myHome Enter+ already includes the additional Emergency Technical Support Service.

 

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