Emergency technical assistance service to deal with home emergencies, with Natural Gas, in no time!

If you use Natural Gas at home, activate add-on emergency technical assistance service FixItDual and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician.

€2.30/month with 50% discount for 3 months
500 Miles+Bonus miles from AEGEAN
Immediate repair for emergencies 24/7
Technical support by electrician, plumber, locksmith and gas boiler technician

FixItDual

Benefits

€2.30/month with 50% discount for 3 months (by 31.12.2024)

Earn 500 Miles+Bonus miles from AEGEAN upon activation

Immediate repair just with a phone call

24/7 service, 7 days a week, all year round

€100 covered per visit

Description

Activate FixItDual service with a 50% discount for the first 3 months and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician any time of the day.

Furthermore, by activating the add-on service you will earn 500 Miles+Bonus miles from AEGEAN through the PPC myRewards Miles loyalty service on myDEI.

Thanks to the new innovative emergency technical assistance service you can call a technician for emergency repairs at home, 24 hours a day, 7 days a week all year round.

FixIt Dual is a 12-month home service that can be activated along with electricity products myHome Enter, myHome Online, Γ1 Home and Γ1N Home.
The service includes 2 visits in total per year for an electrician and plumber, and 1 visit for a locksmith and gas boiler technician, covering an amount of 100€ per visit.

In case of an emergency:

Contact Εurop Assistance center at 210-3497020, 24 hours a day, all year round
Provide the information required
A technician will get to your property, as soon as possible

Supply charges

Service charge (€/month)

2.30 50% discount for the first 3 months

Type of charge

Fixed

Useful documents

Detailed price list (in Greek) Download: Detailed price list (in Greek)
Product special terms (in Greek) Download: Product special terms (in Greek)

I want to know more

What specialties does the emergency technical service cover? And how many times can I use the service?

FixItDual covers 2 specialties:

Electrician
Plumber
Locksmith
Gas boiler technician

and includes 2 visits in total per year (up to 2 visits by a plumber and/or an electrician and 1 for a locksmith and/or gas boiler technician).

What should I do in case of an emergency?

You should call Εurop Assistance’s call centre on 210-3497020, which operates 24/7.
State your full name, your Contract Account Number as indicated on your electricity bill, your property address, a contact number and a short description of the incident.
Europ Assistance’s specialized partner network will ensure the immediate provision of emergency technical support services at your home, after notifying you.
During the visit at your property, the technician is required to present their identification and you are expected to present your electricity bill, on which the Contract Account is stated.

Does the emergency technical assistance service covers all regions of Greece?

Yes. But, in cases where the property is located in remote areas, far from urban or semi-urban areas, after consultation with Europ Assistance’s call centre, you will be able to call a technician in your area and Europ Assistance will cover the cost up to €100 for residential customers and up to €300 for professional customers. For these special cases, you shall follow the special instructions provided by Europ Assistance.

What is the amount covered for damage repair?

The amount shall be up to €100 for residential customers and up to €300 for professional customers per house call, including the technician’s travel costs, their work pay and the materials used for the repair.

If the damage requires a higher cost to get resolved, then the technician will either make all the necessary repairs immediately in order to temporarily restore the damage or will fully restore it, with your consent to cover the extra cost.

When does the emergency technical support product take effect?

For new customers, the Insurance Coverage starts 10 days after the electric meter starts counting representing by PPC. For existing customers, the emergency technical support starts from the date of the product's activation.

Will I be charged for the trimester again if I need to relocate before the end of the trimester and want to continue using the service at the new address?

As each Power Supply Contract is unique for the specific supply, termination of the Contract may result in a three-month charge depending on the time spent in the Service. You can re-select the FixIt services available for your new location.