If you use Natural Gas at home, activate add-on emergency technical assistance service FixItDual and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician.
I am a PPC customer and would like to activate the service.
Activate FixItDual service and feel safe at home if you suddenly need an electrician, plumber, locksmith or gas boiler technician any time of the day.
Thanks to the new innovative emergency technical assistance service you can call a technician for emergency repairs at home, 24 hours a day, 7 days a week all year round.
FixIt Dual is a 12-month home service that can be activated in combination with electricity products myHome Enter, myHome Online, Γ1 Home and Γ1N Home.
The service includes 2 visits in total per year for an electrician and plumber, and 1 visit for a locksmith and gas burner tecnician, covering an amount at 100€ per visit.
In case of an emergency:
FixItDual covers 4 specialties:
and includes 2 visits in total per year (up to 2 visits by a plumber and/or an electrician and up to 1 visit by a locksmith and/or gas burner technician).
The service can only be added to an electricity bill at this point.
Yes. But, in cases where the property is located in remote areas, far from urban or semi-urban areas, after a consultation with Europ Assistance’s call centre, you will be able to call a technician in your area and Europ Assistance will cover the cost up to €100 for residential customers and up to €300 for professional customers. For these special cases, you shall follow the special instructions provided by Europ Assistance.
The amount shall be up to €100 for residential customers and up to €300 for professional customers per house call, including the technician’s travel costs, their work pay and the materials used for the repair.
If the damage requires a higher cost to get resolved, then the technician will either make all the necessary repairs immediately in order to temporarily restore the damage or will fully restore it, with your consent to cover the extra cost.
For new customers, the Insurance Coverage starts 10 days after the electric meter starts counting representing by PPC. For existing customers, the emergency technical support starts from the date of the product's activation.
As each Power Supply Contract is unique for the specific supply, termination of the Contract may result in a six-month charge depending on the time spent in the Service. You can re-select the FixIt services available at the time for your new location.
No, myHome Enter+ already includes the additional Emergency Technical Support Service.
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