For any BnB technical need, any time of the day!

Only PPC customers can get FixItBnB. FixItBnB is available to customers with an active power supply with PPC at their BnBs.

FixItBnB covers:

• Electricians
• Plumbers
• Natural gas boiler technicians
• Locksmiths

The service includes a total of 4 visits per year.

• You should call Next Gen Retail Services’ call centre on 210-3497020, which operates 24/7.
• State your full name, your Contract Account Number as indicated on your electricity bill, your property address, a contact number and a short description of the incident.
• Next Gen Retail Services' specialized partner network will ensure the immediate provision of emergency technical support services at your home, after notifying you.
• During the visit at your property, the technician is required to present their identification and you are expected to present your electricity bill, on which the Contract Account is stated.

The amount shall be up to €400 per house call, including the technician’s travel costs, their work pay, and the materials used for the repair.

If the damage requires a higher cost to get resolved, then the technician will either make all the necessary repairs immediately in order to temporarily restore the damage or will fully restore it, with your consent to cover the extra cost.

For new customers, the Insurance Coverage starts 10 days after the electric meter starts counting representing by PPC. For existing customers, the emergency technical support starts from the date of the product's activation.

Yes. But, in cases where the property is located in remote areas, far from urban or semi-urban areas, after consultation with Next Gen Retail Services' call center, you will be able to call a technician in your area; Next Gen Retail Services will cover the cost up to €400. For these special cases, you shall follow the special instructions provided by Next Gen Retail Services.

FixItBnB is linked to a single power supply and a property code [property registration number (AMA in Greek) or Registry Number of Tourism Enterprises (MHTE in Greek) and Special Operating Mark (ΕSL in Greek)]. If you have more than one short-term rental with independent power supplies, a separate FixIt BnB number is required. If you hold a Registry Number of Tourism Enterprises (MHTE in Greek) and you operate more than one rental powered by a single meter, the insurance plan linked to that meter covers all rentals connected to it.

FixItBnB is available for power supplies of up to 55kVa, and an AMA, MHTE, or ESL is required.

The liability insurance is provided by PPC as a gift to its customers. The Liability Insurance Plan for rooms/apartments of short-term lease for tourist purposes covers the property manager’s civil liability for claims made by guests. This includes compensation for bodily injury and/or guests’ property damages that may occur during their stay and are related to the premises and facilities of the insured property. 

The maximum coverage is €30,000 per occurrence and in aggregate. For more information, please refer to the Useful documents section above.

The insurance plan is provided at no cost when you sign up for the FixItBnB add-on service. Your coverage is valid for as long as you maintain the FixItBnB service and does not affect any other civil liability insurance you may have separately. Please note that the civil liability insurance is provided as a complimentary benefit and does not affect the final price. However, you may opt out of the group civil liability insurance program we provide through the FixItBnB service, either at the time of purchase or later, by contacting Ethniki Insurance directly via your preferred method of communication from the following:

• By phone: 210-9099000, Monday to Friday, 08:00-17:00
• Email: contact@ethnikiasfalistiki.gr
• Online: using the contact form on the official website of Ethniki Asfalistiki
• At the Ethniki Asfalistiki headquarters (103-105 Syggrou Ave., Athens)

Yes. FixItBnB fulfils the legal requirements under Law no 5170/2025, which mandates liability insurance for short-term rentals, while ensuring immediate technical support in cases of emergency.

The liability insurance included in FixItBnB is offered as a gift, without affecting the cost of the service.

You can sign up for FixItBnB without further restrictions, provided that your property holds a property code (AMA, MHTE, or ESL), the power supply is under 55kVA, and it has an active electricity product of PPC (excluding the PPC myHotel SmartRate product).

You can submit your claim to Ethniki Insurance directly by emailing anaggelies.loipoi@ethnikiasfalistiki.gr.