Sustainable Development

Society (S)

Society Indices (S)* 

*Ιt should be noted that the independent limited assurance for selected indices from an external consultant are still in progress; hence some corrections might be made. Any changes that might arise will be completed by the end of the year and will be clearly indicated.

C-S1 | Stakeholder Engagement

Stakeholder groups have been identified via a series of internal consultations, debates and working meetings between Company’s Management team and executives.

Dialogue with stakeholders is an integral part of the company’s daily work, in order to understand the impact of its activity and to improve its performance taking into account the opinions, concerns, needs and proposals of all parties that are affected by and affect it.

Stakeholders, p. 81  Sustainable Development Report 2021

Materiality Analysis, p. 68-73  Sustainable Development Report 2021

Evaluation of Materiality from Stakeholders, p-86-91  Sustainable Development Report 2021

Materiality Ranking and Prioritization, p. 72-73 Sustainable Development Report 2021


C-S2 | Female Employees

Percentage of female employees in the company (%)


Assumptions, hypotheses, and restrictions used in the calculation

(Average Number of Women) / (Total Number of Employees) = (1918 / 6750) x 100 = 28.41%

For this calculation, the Average Total Number of Employees in 2021 has been used in the Total Number of Employees.


C-S3 | Female Employees in Management Positions

Percentage of women in management positions (%)


Assumptions, hypotheses, and restrictions used in the calculation

151 women /688 (men+women) x 100 (10% of employees with the highest compensation was calculated with the annual remuneration of 2021, without bonus, shift surcharges, overtime and employer contributions)


C-S4 | Employee Turnover Rates

Voluntary turnover indicator (%)


Involuntary turnover indicator (%)


Total Exits



C-S5 | Employee Training

Average Training Hours
(10% higher paid employees)


Total number of training hours provided to top 10% of employees based on total remuneration


Total number of employees at top 10% of employees based on total remuneration



Average Training Hours
(90% lower paid employees)


Total number of training hours  provided to bottom 90% of employees based on total remuneration


Total number of employees at bottom 90% of employees based on total remuneration




C-S6 | PPC’s Human Rights Policy

PPC’s Human Rights Policy


C-S7 | Collective Bargaining Agreements

Percentage of active employees covered by collective bargaining agreements (%)


Assumptions, hypotheses, restrictions used in the calculation

Total number of employees at 31.12.2021, 6,634 Financial Report FY2021 | PPC ( of which 6,483 are governed by the National General Collective Agreement (NGCA).


A-S1 | Sustainable Economic Activity

For the first period of application of the Taxonomy framework (FY 2021), the financial activities of PPC were reviewed and included or excluded only on the basis of eligibility and their alignment with the technical criteria provided in the relevant Regulations has not been considered. The economic activities of PPC that were deemed eligible for purposes of the EU Taxonomy, were selected in accordance with the description of these activities and taking into account the corresponding NACE activity codes, as set out in Delegated Regulation (EU) 2021/2139.

The accounting policies associated with the preparation of the following key performance indicators (%), are presented in Note 4.4 "Key Accounting Policies" p.201  Financial Report FY2021 | PPC ( (Consolidated and Corporate) as of 31 December 2021.

The figures used to calculate the key performance indicators have been calculated in accordance with the International Financial Reporting Standards (IFRS), as issued by the International Accounting Standards Committee (IASB), their interpretations, and the instructions of Delegated Regulation 2021/2139/EU.

PPC’s key performance indicators which relate to activities eligible for Taxonomy purposes for the financial year 2021 appear below:

Sustainable turnover: < 0.01%

Sustainable capital expenditures: 47.6%

Sustainable operating expenses: < 0.01%


A-S2 | Employee training expenditure

Total amount of the expenses for training of its employees

€ 2,295,000


Α-S3 | Gender pay gap

Gender pay gap (%)


It is pointed out that the pay gap between male and female employees is in no way due to discriminatory gender-based pay management. By way of illustration, the total regular remuneration may also include allowances related to the nature and conditions of work and the job position, e.g. allowances linked to positions in mines and power plants which are mainly chosen by male employees.
The calculation of the specific index for the Non-Financial Report yielded the wage difference at 5.64%, due to the fact that the amount of the women's executive bonus (233,361.9 euros) had been inadvertently added to the men's payroll


Α-S4 | CEO Pay Ratio

CEO Pay Ratio


Annual total CEO remuneration


Median of total remuneration of all employees



With Employer contributions for the year 2021







Without Employer contributions for the year 2021







Assumptions, hypotheses, restrictions used in the calculation

The annual remunerations of the CEO & Chairperson (without employer contributions) are presented at

Median of the annual total remuneration of employees (without temporary staff and seconded to insurance bodies):

• Average monthly remunerations without employer’s contributions 3,570.05* 13 salaries (only Christmas bonus was paid as the 13th salary) = 46,410.65

• Average monthly remunerations employer's contributions 4,438.41 * 13 salaries (only Christmas bonus was paid as the 13th salary) = 57,699.33


SS-S5 | Data Security and Privacy Fines

Data Security and Privacy Fines


Assumptions, hypotheses, restrictions used in the calculation

Concerns decisions of the Hellenic Data Protection Authority on complaints submitted by PPC customers.


SS-S6 | Health and Safety Performance

Accident frequency rate



Accident severity rate



Health and Safety Indicators


Number of fatalities


Number of fatalities of subcontractor employees


Number of injuries

Total number of accidents: 69*

Number of injuries of subcontractors


Total Hours worked

11,686,133 hours

Total hours worked by subcontractors

Not specified

Injury Rate (Accident Frequency Rate) (IR)


Number of Lost Work Days


* The number of accidents includes all accidents that have occurred during the work of regular and seasonal/ temporary staff and have caused absence from work for more than three (3) calendar days. Accidents on the way to and from work as well as pathological episodes, which are (statistically) examined separately, are not included.


SS-S9 | Customer Grievance Mechanism

Handling of customer complaints and requests. The potential complaints on the part of PPC Customers constitute an opportunity to improve the services provided to them by the Company and increase their satisfaction. Complaints and requests to PPC are submitted in writing by letters (directly from customers, via the Greek Ombudsman and the Hellenic Consumer's Ombudsman, etc.), via email or by telephone to the customer call center (800 900 1000) and an effort is made to respond to all of them. PPC’s main objective is customer service quality and the optimal handling of customer requests.

The Company has in place specific and uniform procedures to ensure the fast and efficient handling of its customers’ requests and complaints. These procedures are harmonized with the provisions of the Electricity Supply Code (Government Gazette B 832/09.04.2013) and specifically with the Principles for Managing Consumers’ Requests, Annex III. To this end, PPC has developed and applies the Code for Customer Requests and Complaints Handling, which describes in detail the manner and procedures to be followed by customers, when they need more information and clarifications on issues related to the supply of electricity to their properties and facilities or wish to submit a request/complaint. The Code is posted on the official website of PPC.

PPC responded to a total of 4.1 million calls in 2021, of which 3.9 million were requests and the remaining 200,000 were complaints. In addition, it received 89,000 electronic requests for new connections and 261,000 electronic contact forms, of which 950 related to complaints. Finally, it handled 90 requests from RAE, 734 requests from the “Hellenic Consumer's Ombudsman” and the “Greek Ombudsman” and replied to approximately 5,000 written letters submitted by the customers either at PPC stores or at the Company’s headquarters.

The above numbers are monitored through a computerized protocol system and a ticketing system. The distinction between a request and a complaint is made by the PPC employee receiving and/or processing the case, judging by the customer’s approach to the issue and the way in which it is addressed to PPC. Beyond the above, there were a significant number of requests or complaints that were submitted orally in the stores, but since they were resolved immediately and did not require special management/entry in the systems, they were not recorded. PPC tries to respond to customer requests and complaints as soon as possible, managing to respond within 1 day to 80% of requests/complaints. It is clarified that requests/complaints that are answered within a period longer than 3 days usually concern cases that are forwarded either to the accounting departments of PPC's headquarters for actions and/or explanations or to the competent PPC stores when they have already been involved in the case and their assistance is required. Delays may also occur in special cases that require further investigation due to the complexity of the matter, and collaboration with other Divisions involved is necessary (e.g. Legal  Department, IT Department).

Customers’ complaints focus on the following categories:

• Customer service
• Debt settlement
• Complaints related to HEDNO
• Agricultural Customers Registry Update
• Social Tariff Implementation

In 2021, PPC received:
• 4,088,145 calls to 800 900 1000 – 3,799,370 answered (94.5% rate)
• 350,418 electronic customer requests via - 82% of requests/complaints are answered within 1 day.

Method of calculation
From the information systems of PPC and partners 


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