Sustainable Development

Society (S)

Society indices (S)*
* It should be noted that the published indices are not the final ones for 2021 and they are subject to change following the upcoming verification and external independent assurance that will be performed by an external consultant in due course. 

C-S1 | Stakeholder engagement


Annual Financial Report  

Sustainability report

Stakeholders p. 86-91
Materiality Analysis p. 105
Evaluation of Materiality from Stakeholders, p. 86-91
Materiality Ranking and Prioritization, p. 106-107                                            


C-S2 | Female Employees

Percentage of female employees in the company (%)


Assumptions, hypotheses, and restrictions used in the calculation


We have used a yearly average, and not the headcount on 31.12.2021 (we therefore have a difference with the financial report figures where the percentage is 28,9%). This percentage results from 1.916 women and 6.634 total employees as at 31.12.2021)


C-S3 | Female Employees in management positions

Percentage of women in management positions (%)


Assumptions, hypotheses, and restrictions used in the calculation

151 women /688 (men+women) x 100 (10% of employees with the highest compensation was calculated with the annual remuneration of 2021, without bonus, shift surcharges, overtime and employer contributions)


C-S4 | Employee Turnover Rates

Voluntary turnover indicator (%)


Involuntary turnover indicator (%)





C-S5 | Employee Training

Average Training Hours
(10% higher paid employees)= 

Total number of training hours provided to top 10%
of employees based on total remuneration


Total number of employees at top 10% of employees
based on total remuneration





Average Training Hours
(90% lower paid employees)=

Total number of training hours provided to bottom 90% of employees based on total remuneration 


Total number of employees at bottom 90% of employees
based on total remuneration





C-S6 | Human rights Policy

Included in the 2021 Financial Report 


C-S7 | Collective Bargaining Agreement

Percentage of active employees covered by collective bargaining agreements (%)


                                                    PPC: 98%

Assumptions, hypotheses, restrictions used in the calculation

Total number of employees as at 31.12.2021, 6.634 (financial report of which 6.501 are governed by the NGCA


A-S1 | Sustainable economic activity

For the first period of application of the Taxonomy framework (FY 2021), the financial activities of PPC were reviewed and included or excluded only on the basis of eligibility and their alignment with the technical criteria provided in the relevant Regulations has not been considered. The economic activities of PPC that were deemed eligible for purposes of the EU Taxonomy, were selected in accordance with the description of these activities and taking into account the corresponding NACE activity codes, as set out in Delegated Regulation (EU) 2021/2139.

The accounting policies associated with the preparation of the following key performance indicators (%), are presented in Note 4.4 "Key Accounting Policies" to the Annual Financial Statements (Consolidated and Corporate) as of 31 December 2021.

The figures used to calculate the key performance indicators have been calculated in accordance with the International Financial Reporting Standards (IFRS), as issued by the International Accounting Standards Committee (IASB), their interpretations, and the instructions of Delegated Regulation 2021/2139/EU.

PPC’s key performance indicators which relate to activities eligible for Taxonomy purposes for the financial year 2021 appear below:

Sustainable turnover: < 0,01%
Sustainable capital expenditures: 47,6%
Sustainable operating expenses: < 0,01%


A-S2 | Employee training expenditure

Total amount of the expenses for training of its employees in euro



Α-S4 | CEO pay ratio

CEO Pay Ratio=


Annual total CEO remuneration


Median of total remuneration of all employees



With employer contributions for the year 2021







Without employer contributions for the year 2021











Assumptions, hypotheses, restrictions used in the calculation

The annual remunerations of the CEO & Chairperson (without employer contributions) will be published in the Annual Remuneration Report 2021, after being approved by the Ordinary General Meeting of Shareholders

Median of the annual total remuneration of employees (without temporary staff and seconded to insurance bodies) =

• Average monthly remunerations without employer’s contributions 3.570,05* 13 salaries (only Christmas bonus was paid as the 13th salary) = 46.410,65

• Average monthly remunerations employer's contributions 4.438,41 * 13 salaries (only Christmas bonus was paid as the 13th salary) = 57.699,33

The average monthly remunerations of employees (excluding temporary and seconded staff to insurance institutions) will also be published in the Annual Pay Report 2021.


SS-S5 | Data security and privacy fines

Data security and privacy fines


Assumptions, hypotheses, and restrictions used in the calculation

Concerns decisions of the Hellenic Data Protection Authority on complaints submitted by PPC customers


SS-S6 | Health and Safety Performance

Accident frequency rate



Accident severity rate






Number of fatalities


Number of fatalities of subcontractor employees


Number of injuries

Total number of accidents: 69
Number of accidents causing absence from work more than a day (≥1 day): 59
Total number of accidents according to ESAW methodology: 38*

Number of injuries of subcontractors


Total Hours worked

11.686.133 hours

Total hours worked by subcontractors

Not specified

Injury Rate (Accident Frequency Rate) (IR)


Number of Lost Work days

Total: 2066

Method of calculation:
The above indicators have been calculated based on the mathematical formulas mentioned in the Guidelines (ESG). They are not the same as the ESAW methodology, nor the usual methodology followed by PPC S.A., according to which:

The frequency ratio for all accidents is:
(Number of accidents x 10^6) / Total hours of exposure to risk = 5,90*
The severity rate for all accidents is:
(Number of days absent x 10^3) / Total hours of exposure to risk = 0,18*  

* The methodology taken into account is the “European statistics on accidents at work (ESAW) - Methodology - 2001 edition «followed by the European Agency for Safety and Health in the ESAW work EU - OSIA and EURELECTRIC. The number of accidents includes all accidents that have occurred during the work of regular and seasonal / temporary staff and have caused absence from work for more than three (3) calendar days. Accidents on the way to and from work as well as pathological episodes, which are (statistically) examined separately, are not included.


SS-S9 | Customer Grievance Mechanism

Handling of customer complaints and requests. The potential complaints on the part of PPC Customers constitute an opportunity to improve the services provided to them by the Company and increase their satisfaction. Complaints and requests to PPC are submitted in writing by letters (directly from customers, via the Greek Ombudsman and the Hellenic Consumer's Ombudsman, etc.), via email or by telephone to the customer call center (800 900 1000) and an effort is made to respond to all of them. PPC’s main objective is customer service quality and the optimal handling of customer requests. The Company has in place specific and uniform procedures to ensure the fast and efficient handling of its customers’ requests and complaints. These procedures are harmonized with the provisions of the Electricity Supply Code (Government Gazette B 832/09.04.2013) and specifically with the Principles for Managing Consumers’ Requests, Annex III. To this end, PPC has developed and applies the Code for Customer Requests and Complaints Handling, which describes in detail the manner and procedures to be followed by customers, when they need more information and clarifications on issues related to the supply of electricity to their properties and facilities or wish to submit a request/complaint. The Code is posted on the official website of PPC.

PPC responded to a total of 4,1 million calls in 2021, of which 3,9 million were requests and the remaining 200.000 were complaints. In addition, it received 89.000 electronic requests for new connections and 261.000 electronic contact forms, of which 950 related to complaints. Finally, it handled 90 requests from RAE, 734 requests from the “Hellenic Consumer's Ombudsman” and the “Greek Ombudsman” and replied to approximately 5.000 written letters submitted by the customers either at PPC stores or at the Company’s headquarters. The above numbers are monitored through a computerized protocol system and a ticketing system. The distinction between a request and a complaint is made by the PPC employee receiving and/or processing the case, judging by the customer’s approach to the issue and the way in which it is addressed to PPC. Beyond the above, there were a significant number of requests or complaints that were submitted orally in the stores, but since they were resolved immediately and did not require special management/entry in the systems, they were not recorded. PPC tries to respond to customer requests and complaints as soon as possible, managing to respond within 1 day to 80% of requests/complaints. It is clarified that requests/complaints that are answered within a period longer than 3 days usually concern cases that are forwarded either to the accounting departments of PPC's headquarters for actions and/or explanations or to the competent PPC stores when they have already been involved in the case and their assistance is required. Delays may also occur in special cases that require further investigation due to the complexity of the matter, and collaboration with other Divisions involved is necessary (e.g. Legal  Department, IT Department).

Customers’ complaints focus on the following categories:
• Debt settlement
• Complaints related to HEDNO
• Agricultural Customers Registry Update
• Social Tariff Implementation

Customer Service
• 4.088.145 calls to 800 900 1000 - 3.799.370 answered (94,5% rate)
• 350.418 electronic customer requests via
• 82% of requests/complaints are answered within 1 day.

Method of calculation
From the information systems of PPC and partners 


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