Frequently Asked Questions on the new relief measures
1. What are the new relief measures with regard to electricity charges?
PPC aiming to facilitate and support its customers during these difficult times due to the coronavirus outbreak, has announced by a Press Release dated 23.03.2020 the following financial relief measures:
• Abolition of the fixed charge in all Low Voltage tariffs, namely Residential Tariffs Γ1 and Γ1Ν, Business Tariffs Γ21, Γ22 and Γ23, as well as Agricultural Tariff.
• Abolition of the 2nd consumption range of the electricity charge in all Residential Tariffs (Γ1 and Γ1 Ν), which is equivalent to 8% discount. Therefore, the charge for day consumptions of more than 2,000kWh (2nd consumption range) is equivalent to the charge of the 1st consumption range, in other words it is reduced from 0.11936€/kWh to 0.11058 €/kWh.
• Additional 8% discount on the Supply Charge for Vulnerable Customers (except for SRT) who have been included in categories B & C, namely persons requiring mechanical support and persons having reached the age of 70 who have been enrolled in the Registry of Vulnerable Customers following relative application through the IDIKA site (NOG vol. B 5030/13.11.2018)
• 8 % discount on the electricity charge in all Business Tariffs (Γ21, Γ22 and Γ23) for electricity consumption of more than 2,000kWh.
• Abolition of the 1€ print fee for every printed bill.
• Increase of the discount provided to e-bill customers for every non-paper bill, from 1€ per Bi-monthly bill and 0.5€ per Monthly bill to 5€ per Bi-monthly bill and 2.5€ per Monthly bill.
2. Which customer categories will benefit from the new measures?
Almost all customers will benefit from the new measures, more in particular:
• Residential Customers with tariffs Γ1 and Γ1Ν
• Customers with Social Residential Tariff (SRT)
• Vulnerable Customers in categories B and C, namely customers whose household include one or more members requiring life-support equipment at home and customers who have reached the age of seventy (70), on condition that there is no other adult in the household who has not reached the above age limit (NOG B’ 5030/13.11.2018).
• Businesses with tariffs Γ21, Γ22, Γ23 and Agricultural tariff.
• All customers who have chosen or will choose to receive their bill exclusively online.
3. What is the implementation period of the new measures?
The new relief measures will be valid from 26.03.2020 and for a period of three months.
4. Why do I see the fixed charge on my bill since it is abolished as of 26.03.2020?
That is the case because your bill concerns a period greater than the implementation period of the new measures.
Example: Residential Customer with three-phase supply, tariff Γ1 and ACTUAL bill with consumption period 01.02.2020-01.06.2020 (120 days).
The previous fixed charge applies for a period of 53 days (01.02.2020-26.03.2020) while the new zero fixed charge applies for a period of 67 days (26.03.2020-01.06.2020). Therefore, the charge will be as follows:
Fixed charge (€) = (5.32 €)*(53/120) + (0 €)*(67/120).
5. I have a Residential Tariff. Why do I see in my bills consumptions with the 2nd consumption range price, since I received my bill after 26.03.2020?
That is the case because the bill concerns a period greater than the implementation period of the new measures; therefore, energy consumption appears on the electricity bill in proportion to the period of implementation of each price list (the previous prices until 26.03.2020 and the new reduced prices as from 26.03.2020).
6. Which categories of Vulnerable Customers will benefit from the new tariff measures?
All categories of Vulnerable Customers. The customers with Social Residential Tariff will benefit because of the reduction in the prices of the basic tariffs Γ1 and Γ1Ν while the remaining categories of Vulnerable Customers will benefit from the extra 8% discount on the supply charge.
7. How do customers with Social Residential Tariff benefit from the new tariff measures?
Customers who have joined the Social Residential Tariff, save for the discount of 0.075€/kWh (SRT A) and 0.045€/kWh (SRT B) already granted by the State, will also benefit, as the rest of residential customers, from the abolition of the fixed charge and of the 2nd consumption range of the electricity charge for consumptions of more than 2,000 kWh. If they choose to receive their electricity bill exclusively online, they will also benefit from the relevant discount of 5€ per bi-monthly bill.