CUSTOMER SERVICE

Default Supplier

Default Supplier


1. What is the Default Supplier?

Default Supplier of electricity is the Supplier which is obliged (under Law 4001/2011, Government Gazette 179/A/22.8.2011) to supply electricity to Small Customers (Household Customers irrespective of supply capacity and Non-Household Customers with a supply of up to 25kVA, namely Small Enterprises with a supply of up to 25kVA, such as offices, shops, shared areas, artisans, small craft enterprises, repair workshops, night venues, bakeries, etc.) which, following termination of their representation by their most recent Supplier or following expiration of the power supply period with the Supplier of Last Resort:

a) have failed to exercise their right to freely choose a Supplier or

b) cannot find a Supplier on the deregulated market under the current market terms and conditions.

By virtue of the Ministerial Decision of the Ministry of Environment & Energy/Directorate of Energy/57469/2612 (Government Gazette vol. B’ issue 2400/17.06.2020) PPC S.A. has been included in the Default Suppliers, for the period from 23.06.2020 until 22.06.2022.

2. How are customers switched to the Default Supplier?

Small customers are automatically switched to the Default Supplier, following termination of their representation by their most recent Supplier or following expiration of the power supply period by the Supplier of Last Resort, provided that no request for new representation by a Supplier or for power disconnection has been submitted.

3. Customer’s right to choose Supplier and switch out of the Default Supplier

Customers may at any time sign a Supply Contract with the Supplier of their choice. The Default Supplier will stop supplying the customer with electricity upon activation of his Declaration of Representation by the new Supplier. That date is specified by HEDNO and notified to the Default Supplier, the new Supplier and the customer.

4. What are the rates for electricity consumed by customers represented by the Default Supplier?

Customers represented by the Default Supplier are billed in accordance with the Ministerial Decision Government Gazette vol. B’ issue 2400/17.06.2020. More specifically:

a) For Household Customers, the rates specified in the aforementioned decision shall apply. You may find these rates here.

b) For Non-Household Customers with a supply of up to 25kVA,  the rates specified in the aforementioned decision shall apply. You may find these rates here.
 
Customers are charged for the services provided by the Default Supplier through their electricity bills. In addition to the electricity supply charge, the bill also contains the Regulated Charges, the corresponding taxes, and Charges payable to third parties in line with the applicable legislation.

Switching of a customer to the Default Supplier, following termination of his representation by his most recent Supplier due to outstanding payments, does not mean that the customer will be released from or relieved of his obligations to timely pay the amounts due in his electricity bills. In other words, if the customer does not pay off his outstanding debt, all legal action for power disconnection will be taken anew.

5. Example of billing of a Household Customer represented by the Default Supplier 

Example
Consumption: 1,000kWh
Billing Period: 120 days
Supply: 8kVA (single phase)

Household Customer without time-of-use rates: 

Supply Charges of the Default Supplier 

Time zone         Electricity Charge    Fixed charge of single phase supply
  (€ / kWh) (€/month)
All year round 0.12385 0.47320
  
Supply Charge pricing

 

 Fixed charge  0.47320 x 120/30 =      €1.89
 Usage charge  1,000 kWh x 0.12385 (€/kWh) =   €123.85
 SUPPLY CHARGE   €125.74
   
In addition to the charge for the provision of power supply services, the electricity bill also contains the Regulated Charges, the corresponding taxes, and Charges payable to third parties in line with the applicable legislation.

6. Example of billing of Small Enterprises with supply of up to 25 kVA represented by the Default Supplier

Example

Consumption: 1,500kWh
Billing Period: 120 days
Supply: 25kVA

Supply Charges of the Default Supplier for Businesses with an up to 25 kVA supply and without time-of-use rates

 Time zone  Electricity charge (€/kWh)   Fixed charge (€/month)
 All year round    0.13741  0.672
                             
Supply Charge pricing 
 Fixed charge  0.67 x 120/30 =     €2.69
 Electricity charge  1,000kWh x 0.13741(€/kWh) =  €137.41
 SUPPLY CHARGE    €140.10

In addition to the charge for the provision of power supply services, the electricity bill also contains the Regulated Charges, the corresponding taxes, and Charges payable to third parties in line with the applicable legislation.





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