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CUSTOMER SERVICE

Switching Supplier

Switching Supplier


If you want to switch Power Supplier you can visit any PPC branch or call the Customer Service Line on 11770 so as to sign a new Power Supply Contract in your name. You will need to submit the following documentation: 

  • Your latest electricity bill with your current Supplier (paid or with a debt repayment plan in place)
  • Your meter reading  
  • Your ID card or passport (or other official proof of identity) 
  • Proof of your Tax ID No. (any public document such as a statement of tax payable, Tax ID No. certificate, property declaration from the TAXIS system)
  • For your own assurance, you may also be asked to provide proof of submission of rental details from the TAXIS system or the title deeds.

When you sign the new Power Supply Contract, you will need to pay the guarantee, which is calculated based on the size of the property in square meters (m2) and the type of supply provided. To find out more about the payable guarantee, you can contact our Customer Service Line by calling 11770 and quoting the Supply Number for the property or the Contract Account Number.

If a representative is signing on your behalf, a certified original authorisation, stamped by the police or Citizens Service Centre (KEP), plus the representative’s ID Card, will be needed.

NOTE: If the new Power Supply Contract remains in the same name of a person already registered in the Network Operator’s database (HEDNO) based on information provided by your current Supplier, then an official electrical fitter’s inspection (Licensed Electrician Certification) is not required.  If the new Power Supply Contract is under a different name, then, a Licensed Electrician Certification will need to be submitted to the network operator (HEDNO) if the previous one has expired



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