- Continuous improvement for the quality of the power provided through the development of new technologies.
o Improvement of service provision with the implementation of alternative ways for providing information to customers and payment of bills.
o Significant reduction of the time scheduled for network works (new connections, transpositions, expansions, etc)
o Special price discounts to certain social groups (e.g. earthquake and fire victims, farmers, etc.)
o Adaptation of the site,, in order to be accessed by people with disabilities.
o Management, facilitation and acceleration of procedures for the inclusion of applicants – irrespectively of the power supplier – in the Social Residential Bill established to facilitate the vulnerable groups of population, particularly people with low income, families with three children, long-term unemployed and people with disabilities.

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Corporate Social Responsibility and Sustainability Report 2018

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