Direct Access to our Services Your Invoices Online How & Where to Pay your Bills Change your Details Where to Find Us Social Residential Tariff & Vulnerable Customers Faults–Power outages & Issues regarding readings Contact us Home Select category Issues Concerning your Bill Vulnerable Customers/ SRT Change of Supplier Failures (HEDNO's Responsibility) Metering Service (HEDNO's Responsibility) General Issues Complaints Apply for the Prepaid Bill Plan Business Select category Issues Concerning your Bill Change of Supplier Failures (HEDNO's Responsibility) Metering Service (HEDNO's Responsibility) General Issues Complaints Corporate Customers Issues Apply for the Prepaid Bill Plan Did you know? 24 Mar 2020 New Financial Relief Measures. Frequently Asked Questions learn more... 2 Oct 2019 New debt repayment plan learn more... 23 Mar 2018 Announcement for customers with overdue debts learn more...